FAQ

Frequently asked questions

Do you pick up and drop off my dog?


Yes. Services include pick up and drop off for your pooch! There is no additional fee.




How many dogs can you walk at once?


Safety is our first priority with your dog. We do not walk more than 3 - 4 dogs during group walks.




What if I need to cancel a scheduled walk?


No worries. You may cancel any scheduled walk with 24 hrs prior notice.




My dog needs to go to the groomers. can you take him?


Absolutely. We are always happy to accommodate our clients with groomer visits.




How long can I expect my dog to be gone on group walks?


We provide your doggie with a full 1 hour walk, starting at the dog park. You can expect your pooch to be safely returned back home within 1.5 - 2.5 hours from departure.




Why should I hire Paws Out, LLC for my dog walking needs?


We are trustworthy, experienced and most of all reliable. First and foremost, we are passionate about pets.
We are there on time and we carry out the responsibilities signed to us in a caring, responsible manner.
Paws Out, LLC has been in business for over 9 years and we are insured (see policy coverage/limits below).
We are members of Professional Pet Sitters International. Each employee is hand selected based on their experience and proven track record working with animals. All employees are background checked, insured
and bonded. If an emergency should occur, we will send a back-up dog walker from our team.




Will we have the same dog walker each day?


Yes. We assign dogs by availability and location of your dog walker, so you and your doggie will have the same dog walker every day. While we assign a primary dog walker, we work in teams, so that if your walker is on vacation or is sick, we have another dog walker to fill their place. You are always welcome to meet a new dog walker who will be caring for your fur baby.




Are you insured and bond?


Yes. We are are a fully liscensed and bond comapny through the Pet Sitters International) and our policy is underwritten by the Business of Carolinas Insurance Company. You receive a copy of our active current Member Certificate during our consultation.




How long is a dog walk?


We have two (2) lengths in dog walks: 20 minutes and 60-90 minutes. We also provide puppy potty breaks 10 minutes; you may schedule up to 2 visits per day. Two daily daily walks can be scheduled with advance notice. We like to base our visit based on how much attention and exercise you would like your pet to have. Dogs ideally need at least a sustained 20 minute walkof increased heart rate daily.




Does my dog need to be licensed and vaccinated?


Yes all dogs must be licensed and vaccinated before we walk your dog.




What happens on a rainy day or snowy storm days?


A little rain or snow never hurt anyone. Massachusetts is known for it's four beautiful seasons - If you’re concerned with your dog being out in the rain then we’ll respect your concern...but we'll be ok.... What are towels for, right?




What forms of payment do you take?


We accept credit cards, debit cards, cash, check, or electronic checks through our online portal.




Is there a cancellation fee?


When you sign up for regularly weekday walks, we reserve that time slot for your pup only. We ask clients to cancel walks before 9pm the day before their scheduled walk. After 9PM, a cancellation fee equal to the dog walk will be charged, as we also accommodate last minute walks for existing clients and have an ongoing wait list of prospective clients.




Do you walk dogs on holidays?


We are closed on these major holidays: New Years Day, Presidents Day, Memorial Day, July 4, Christmas, Thanksgiving, Patriots Day, Labor Day.