Frequently Asked Questions
Why do you produce soy candles?
What type of wick do you use?
Are your soy candles organic?
Why doesn’t my candle burn to the edge?
The first time you light your candle, and each time after, burn it until the pool of wax has extended to the outside rim to prevent your candle from forming a "tunnel" in its centre. This may take 1-2 hours or more, depending on the diameter of the pool. Try to maintain a full melt pool each burn.
Why is my candle sweating?
Soy wax is a natural material and is sensitive to extreme temperature change. The natural oil can separate from the soy wax, but it does not affect the quality of the candle, the way it burns or the scent throw. Simply wipe the excess oil off with dry paper towel and light up!
Why does the surface of the candle look frosty?
Frosting is a natural characteristic of soy, it is not a flaw, and it is strictly unique to pure soy candles. It is a way that a customer can tell if their candle is really made with pure, all-natural soy wax. Frosting does not effect the scent throw or the burning properties of the candle however. Frosting is a particular crystal growth of vegetable oils.
To minimize frosting, try to keep your candle out of direct sunlight and fluorescent lighting. Even changes in temperature when candle is being cooled can cause frosting. It is almost impossible to stop the soy wax from blooming. It's just one of the beautiful and natural features of this wonderful wax.
How to clean up a spill?
Small mess can be easily cleaned up with a damp towel or paper towel. If it's a bigger mess, let the wax harden, scrap off as much as possible and then wipe clean with warm soapy water.
Can I recycle my soy candle glass container?